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You may have been greeted this morning to a red notification on Kounta saying that Your device has been deregistered… or your login screen did not give you the option to go back to POS. When you logged in to the back office and tapped on POS, all your POS registers appear but they are greyed out. Don’t stress, re-registering your device is easy and we will be detailing how to re-register your Kounta POS.
A recent update for Kounta through the Appstore has caused iPads to deregister the point of sale. Appstore updates are rare and they can cause these types of bugs.
Before you continue, check if your iPad has updated to version 1.2. To check, open the Appstore on your iPad and tap on the Updates tab – if you see Kounta, tap update before you continue.
Time needed: 4 minutes
Kounta is a cloud POS managed by the web interface. It is here where you enter your products, configure your site settings and manage your POS devices. When you create a Register in Kounta you may link it to a device by “connecting” it to that register. Once connected, no other device may use that Register until you “Recycle” the Register or delete and create a new Register.
To do this, follow the simple steps below:
Now, on your POS iPad open Kounta and Log in using your username and password.
The AppStore updates are extremely rare, when they are released, they can cause these type registration issues.
Luckily it takes less than 5 minutes to re-register your device and get you back online. Running the latest version of Kounta software is always recommended as it ensures the best performance, security and features.