Managed Support

Looking for Support?

Our Support is Open 24/7

Before calling, please make sure you have a valid account with UniPOS. 

Creating an account prior to calling will save a lot of time and reduce your service cost.

If you do not have an account when you call, you will need to create an account over the phone and select a managed plan, or if you are one of our Pay-as-you-go customers, you must have a valid credit card assigned to your account.

Our technicians can refuse service if you are not a customer.

If you are not a customer, you can try calling your point of sale provider:

Kounta Support: +61 2 8599 2247

Lightspeed Support: +61-2-8488-3146.

Our Call Charges

Being on one of our support plans is undoubtably the best value. However if you choose to Pay-as-you-go, our rates are:

Monday to Friday – 8:30am – 5:30pm
$75 (ex GST) per 30 minute block.

Outside of Business Hours
$112 (ex GST) per 30 minute block

Public Holidays
$150 (ex GST) per 30 minute block

Minimum call time is 30 minutes.

Our Plans

Silver 9-5 Support

$9

Per Week / Per Location

Unlimited Phone Support

Business hours only

Excluding Public Holidays

Outside business hours charged at regular rates.

Unlimited Email Support

5% off POS Consumables

Sign Up
Platinum On-Site

$49

Per Week / Per Location

24/7 Unlimited Phone Support

Including Public Holidays

Unlimited on-site technician support

Min. 1 Business Day turn around.

Unlimited Email Support

10% on-going discount on P.O.S Consumables

Sign Up
Pay as you Go

$0

Use the support included in your POS Subscription

Pay as you go

Limited Email Support with 24 business-hour turn around

No included phone support, charged at our regular rates depending on time and day.

On-site minimum 2 hour call-out fee.

No Discount on POS consumables

Get Started
assistlogo

Remote Support Download

We can support you from your device using our Assist software. This is powered by Zoho and sleeps on your computer, iOS or Android device to allow us to effortlessly support you.

You will be redirected to an external website. Click the Blue Download Button to continue.

We're here for you

Nothing is worse than downtime. The hard reality is that no matter what system, software or backups you have – downtime is an inevitability. The only thing that makes things a small blimp or a major disaster is the people and processes you have in place. Our people can help you through challenging times with our experience and reliability.